We want our guests to experience something special during their stays with us, as great experiences create great memories.
At Chimelong Penguin Hotel, located in the heart of Hengqin New District, Zhuhai, Guangdong Province, the true measure of excellence lies in the voices of its guests. Since its grand opening in 2015, this whimsical 5-star hotel, uniquely themed around the charm of penguins, has welcomed countless families, couples, and travelers from around the globe, earning an extraordinary reputation for creating magical and unforgettable stays. Nestled next to the awe-inspiring Ocean World within the Chimelong International Ocean Tourist Resort, the hotel has become a beloved destination, reflected in its outstanding aggregate rating of 9.4 out of 10, based on over 21,914 heartfelt reviews. These testimonials paint a vivid picture of exceptional hospitality, imaginative design, and a commitment to surpassing expectations, making every visit a cherished memory.
Guests consistently rave about the hotel’s playful and immersive atmosphere, where every corner—from the icy blue lobby adorned with adorable penguin motifs to the thoughtfully themed rooms—sparks joy and wonder. Families, in particular, highlight the seamless blend of fun and comfort, often praising the dedicated Kids’ Club and proximity to Chimelong Ocean Kingdom as game-changers for their vacations. Couples and solo travelers, meanwhile, appreciate the luxurious amenities, attentive service, and serene spaces like the pool and lounge areas that offer a perfect retreat after a day of adventure. The dining experiences at the hotel’s restaurant also receive glowing feedback, with many guests celebrating the diverse menu that caters to both local and international tastes in a uniquely enchanting setting.
Beyond the physical offerings, it’s the warmth of the staff that frequently stands out in customer experiences. Reviewers often mention the personalized care, from friendly greetings at check-in to thoughtful gestures that make guests feel at home. Whether it’s assisting with park tickets, accommodating special requests, or ensuring a smooth stay, the dedication of the team at Chimelong Penguin Hotel resonates deeply with visitors. These stories of exceptional service, combined with the hotel’s innovative approach to family entertainment, underscore why it holds a coveted 5-star status in the eyes of so many.
The reviews also reflect the hotel’s ability to cater to a global audience, with guests from diverse backgrounds sharing their delight in the seamless blend of cultural charm and modern luxury. Whether it’s a first-time visitor marveling at the penguin-themed decor or a returning guest eager to relive the magic, the feedback consistently highlights Chimelong Penguin Hotel as a place where imagination meets unparalleled hospitality. Dive into these customer experiences and discover why this extraordinary hotel continues to capture hearts, one delightful stay at a time.
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