FAQ'S

Below, you will find a list of the questions most frequently asked by our guests.

FAQ'S

Questions & Answers

**The Most Popular FAQs for Chimelong Penguin Hotel**

1. **Where is Chimelong Penguin Hotel located?**
The hotel is situated in Fuxiang Bay, Hengqin New District, Zhuhai, Guangdong Province, China, within the Chimelong International Ocean Tourist Resort, offering easy access to nearby attractions.

2. **What is the theme of Chimelong Penguin Hotel?**
The hotel boasts a unique penguin theme, with decor featuring icy blue tones, penguin motifs, and playful designs throughout the property, creating a whimsical environment for guests.

3. **How many rooms does the hotel have?**
Chimelong Penguin Hotel offers a total of 1,802 rooms, catering to a variety of guests including families, couples, and solo travelers with themed and comfortable accommodations.

4. **How close is Chimelong Ocean Kingdom to the hotel?**
The hotel is just a short walk or 5-minute drive from Chimelong Ocean Kingdom, one of the world’s largest ocean theme parks, making it a prime location for park visitors.

5. **Does the hotel offer packages or tickets for Chimelong Ocean Kingdom?**
Yes, guests can often access special packages or tickets for the theme park through the hotel, with potential priority entry or bundled deals depending on promotions.

6. **What family-friendly amenities are available at the hotel?**
The hotel provides a Kids’ Club with supervised activities, children’s pool areas, and family-oriented dining, ensuring an enjoyable stay for guests of all ages.

7. **What dining options are available at Chimelong Penguin Hotel?**
Guests can enjoy a variety of dining experiences at on-site restaurants, offering Chinese, Cantonese, and international cuisine in a unique penguin-themed setting.

8. **Does the hotel have a swimming pool?**
Yes, there is a well-designed swimming pool area suitable for both adults and children, complete with lounge spaces and poolside service for added relaxation.

9. **Is there a fitness center at the hotel?**
The hotel features a modern fitness center with cardio equipment, weights, and exercise space, available to guests looking to maintain their workout routines during their stay.

10. **What are the check-in and check-out times?**
Standard check-in is generally at 3:00 PM, and check-out is at 12:00 PM, though flexibility may be offered based on availability or guest inquiries.

11. **Does the hotel provide shuttle services to nearby attractions?**
Shuttle services are often available within the Chimelong Resort area, including transport to Chimelong Ocean Kingdom, with schedules provided at the hotel.

12. **Are pets allowed at Chimelong Penguin Hotel?**
Typically, pets are not permitted to ensure guest comfort and hygiene, though service animals might be accommodated with prior arrangement and documentation.

13. **Is Wi-Fi available at the hotel?**
Complimentary Wi-Fi is generally provided throughout the hotel premises, including guest rooms and public areas, keeping guests connected during their visit.

14. **What is the average cost per night at Chimelong Penguin Hotel?**
Room rates vary by season, room type, and promotions, but typically range from $150–$300 USD per night for a 5-star themed experience, with best price guarantees often available through official channels.

15. **How can I make a reservation or contact the hotel for more information?**
Reservations can be made via the official Chimelong Penguin Hotel website, by phone, or through third-party platforms, with contact details readily accessible online for direct inquiries. 

Check Availability

1 Room, 1 Adult, 0 Children
Rooms
Adults
Childrens
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